Which countries can the order be shipped to?
Due to the impact of COVID-19, international shipping is unstable, in order not to reduce the overall quality of service, international services are temporarily closed, subsequent adjustments will be announced on the website. Now we are only shipping to the Continental US for the time being.
How many business days is the order processing time？
Order processing time is generally 1-2 business days. Orders placed after 5 PM EST on Friday will be dispatched on the following Monday morning(No delivery on weekends, weekends are automatically postponed to business days).
Daily orders will be processed before 5 PM, orders placed after 5 PM will be processed the next day, if there is a rest day it will be postponed to a business day.
How long is the shipping time of the product?
The standard delivery cycle of goods is 3 to 12 business days, the express delivery cycle of goods is 1 to 5 business days. In the event of large events and a sharp increase in the number of active orders, there will be slight delays in delivery times.
Shipping cost calculation？
We offer free shipping on all orders!
About tax fee？
Sales tax is the responsibility of the individual buyer. We are not responsible for any taxes.
What if you haven’t received the product for a long time?
In general, the product can reach in 15 business days after shipping. If you haven’t received it within 15 business days, please contact customer service kerit, we will check the logistics status for you, and then choose the best processing method according to your needs.
What if the order processing time is too long?
We are sorry if there is a timeout. If the order processing time is too long (more than 10 business days without special remarks), you can contact us by email at info@kelmarfurn.com. There are two options for you to choose from, either we refund you directly or we arrange delivery as soon as possible and compensate you with a $10 coupon.
What if loss of goods?
We are sorry that this happened, although Kelmarfurn cannot be responsible for this, please contact us with the order number and we will try our best to help you contact the logistics company.
Poducts shipping protect
Regarding our furniture product shipping, we add foam wood cushions to the outside to prevent rubbing and shock absorption. This ensures that the item arrives to you in perfect condition.