Q1: Are your furniture products healthy and will there be formaldehyde?
A: Our company has been specializing in the research and development and production of furniture products for many years, and all products are produced with healthy and high-quality solid wood raw materials. The health standards of the products far exceed other products in the same industry, and the formaldehyde content of the products is also far below the safety standards.
Q2: How to install the purchased furniture products such as chairs or cabinets?
A: In terms of installation, we will attach an installation instruction to the package. Contact our customer service and you can also consult the installation of related wooden products. Our products are also very easy to install.
Q3: How do I usually clean the purchased furniture products?
A: The cleaning and maintenance methods for each of our furniture products will vary depending on the product you purchase. The product-related care manual will be included in the package we send you. Most of our products are very convenient for daily care, and try to avoid contact with moisture and corrosive substances in daily use.
Q4: How to know how to buy the right product size?
A: Usually, the sizes of our products are all on the product details page. You usually have no problem choosing the size you need based on your previous shopping experience. If you are not sure, you can also contact our customer service for consultation before purchasing.
Q5: Are your products easy to install?
A: Please believe in the professionalism of Kelmar Industries Inc. Each of our cabinet products will be packaged with detailed installation tutorials. If you encounter installation problems, please consult our customer service, and we will give you detailed installation instructions.
Q6: How long will it take for me to receive my package?
A: The standard delivery cycle of goods is 3 to 12 business days, the express delivery cycle of goods is 1 to 5 business days. In the event of large events and a sharp increase in the number of active orders, there will be slight delays in delivery times.
Q7: What are your business hours?
A: Monday-Friday 9am-11pm EST, Saturday-Sunday 9am-5pm EST.
Q8: What happens if the goods are not received for a long time？
A: Please make sure that you have filled in your receiving information correctly first, if the receiving information is incorrect please take responsibility for it yourself, if the receiving information is correct and you have not received the product more than 60 days after delivery, you can choose to have a refund or a replacement sent to you directly.
Q9: What happens if the cabinets order takes too long to process?
A: There are two options for you to choose from, either we refund you directly or we arrange the products delivery as soon as possible and compensate you with a $10 coupon.
Q10: What should I do if my order was damaged during shipment?
A: Our concern is that you are satisfied with your purchase. Please inspect your items upon delivery. In the rare occurrence that your order has been damaged during shipment please note specific damages on the delivery slip with the carrier. Then contact our customer service to discuss your options. If your item is partially damaged we will get a replacement piece or new product to you immediately. If your item is non-salvageab.
Q11: What happens if goods are lost in transit?
A: We are not responsible for products lost in transit, but we can help you contact the courier company. You can contact us first to inform us of the problem you have encountered and we will arrange for someone to help you with your inquiry.
Q12: Want to cancel my order,what do I do?
A: Not a problem. The first step is to contact our customer service as soon as possible. As long as the item has not shipped we can easily cancel your order, but there will be a 5% cancellation fee. In the event that your item has already shipped please reference our Return Policy.
Q13: When is payment taken for my order?
A: Payment is taken at the time of order. We strongly believe this keeps our business and customers well protected. For your security, we do not openly keep any credit information on file. By taking payment at the time of order your credit information is no longer viewable within your order yet we are able to properly place your order to ensure timely delivery.
Q14: Return shipping address?
2840 Nw 29th Ave,Portland,Oregon,972101704.